Skip to main content ITU
Logo
  • Programmes
    • BSc Programmes
    • BSc in Global Business Informatics
    • BSc in Digital Design and Interactive Technologies
    • BSc in Software Development
    • BSc in Data Science
    • Applying for a BSc programme
    • MSc Programmes
    • MSc in Digital Innovation & Management
    • MSc in Digital Design and Interactive Technologies
    • MSc in Software Design
    • MSc in Data Science
    • MSc in Computer Science
    • MSc in Games
    • Applying for an MSc programme
    • Student Life
    • Practical information for international students
    • Ask a student
    • Women in tech
    • Student organisations at ITU
    • Study start
    • Labs for students
    • Special Educational Support (SPS)
    • Study and Career Guidance
    • Exchange student
    • Become an exchange student
    • Guest Students
    • Who can be a guest student?
    • ITU Summer University
    • Open House
    • Open House - BSc programmes
    • Open House - MSc programmes
  • Professional Education
    • Master in IT Management
    • Master in IT Management
    • Admission and entry requirements
    • Contact
    • Single Subjects
    • About single subjects
    • Admission and entry requirements
    • Contact
    • Short courses | ITU Professional Courses
    • See all short courses
    • Contact
    • Contact
    • Contact us here
  • Research
    • Sections
    • Data Science
    • Data, Systems, and Robotics
    • Digital Business Innovation
    • Digitalization Democracy and Governance
    • Human-Computer Interaction and Design
    • Play Culture and AI
    • Software Engineering
    • Technologies in Practice
    • Theoretical Computer Science
    • Research Centres
    • Centre for Digital Play
    • Center for Climate IT
    • Center for Computing Education Research
    • Centre for Digital Welfare
    • Centre for Information Security and Trust
    • Research Centre for Government IT
    • Danish Institute for IT Program Management
    • Research entities
    • Research centers
    • Sections
    • Research groups
    • Labs
    • ITU Research Portal
    • Find Researcher
    • Find Research
    • Research Ethics and Integrity
    • Good Scientific Practice
    • Technical Reports
    • Technical Reports
    • PhD Programme
    • About the PhD Programme
    • PhD Courses
    • PhD Defences
    • PhD Positions
    • Types of Enrolment
    • PhD Admission Requirements
    • PhD Handbook
    • PhD Support
  • Collaboration
    • Collaboration with students
    • Project collaboration
    • Project Market
    • Student worker
    • Project postings
    • Job and Project bank
    • Employer Branding
    • IT Match Making
    • Hiring an ITU student or graduate
    • Make a post in the job bank
    • Research collaboration
    • Read more about research collaboration at ITU
    • Industrial PhD
    • Hire an Industrial PhD
    • Maritime Hub
    • Innovation and entrepreneurship
    • ITU Business Development
    • ITU NextGen
  • About ITU
    • About ITU
    • Press
    • Vacancies
    • Contact
  • DK
ITU
ITU  /  Research  /  Technical Reports  /  Technical Reports Archive  /  2008  /  Customization and Upgrading of ERP SystemsAn Empirical Perspective
  • Research
    • Research Sections
    • Research Ethics and Integrity
    • Good Scientific Practice
    • Research centers
    • Research groups
    • Labs
    • Technical Reports
      • Technical Reports Archive
        • 2024
        • 2023
        • 2021
        • 2018
        • 2017
        • 2016
        • 2015
        • 2014
        • 2013
        • 2012
        • 2011
        • 2010
        • 2009
        • 2008
          • A Language for the Cell
          • A Generic Language for Biological Systems based on Bigraphs
          • Verifying design patterns in hoare type theory
          • Type Systems for Bigraphs
          • Preliminary Proceedings First International Workshop on Formal Methods for Wireless Systems (FMWS'08)
          • Preliminary Proceedings of the 15th International Workshop on Expressiveness in Concurrency (EXPRESS'08)
          • Minimizing Lid Overstows in Master Stowage Plans for Container Vessels is NP-Complete
          • On Encoding the Pi-calculus in Higher-Order Calculi
          • Customization and Upgrading of ERP SystemsAn Empirical Perspective
            • Constraint Optimization for Highly Constrained Logistic Problems
            • Formalizing WS-BPEL and Higher Order Mobile Embedded Business Processes in the Bigraphical Programming Languages (BPL) Tool
            • An Experiment on Creating Enterprise Specific BPM Languages and Tools
          • 2007
          • 2006
          • 2005
          • 2004
          • 2003
          • 2002
          • 2001
          • 2000
      • PhD Programme

    Customization and Upgrading of ERP SystemsAn Empirical Perspective

    TR-2008-105, Authors: Yvonne Dittrich and Sebastien Vaucouleur


    Yvonne Dittrich and Sebastien Vaucouleur

    March 2008

    Abstract



    An increasing number of software systems are developed by customizing a standard product that provides the major part of the functionality. The customizations of Enterprise  Resource Planning systems are examples of such a practice. Nonetheless, little empirical research on the specific characteristic of this kind of software development is available. Do the recommendations for “normal” software development also apply in this case? We present an empirical study on ERP customization practices based on video recordings, interviews and a survey. The observed and reported practices challenge some of the principles of software engineering acknowledged as good practices. Based on the analysis, we discuss essential challenges and identify directions to take when addressing specific difficulties. Besides bearing the potential to influence the development of future generations of enterprise systems, the presented research provides insights in software development practices changing and amending a software product “from within” rather than developing the central functionality from scratch or re-using components “from without”.




    Technical report [TR-2008-105] in IT University Technical Report Series, March 2008.
    Available as PDF.

    Contact us

    Phone
    +45 7218 5000
    E-mail
    itu@itu.dk

    All contact information

    Web Accessibility Statement

    Find us

    IT University of Copenhagen
    Rued Langgaards Vej 7
    DK-2300 Copenhagen S
    Denmark
    How to get here

    Follow us

    ITU Student /
    Privacy /
    EAN-nr. 5798000417878/
    CVR-nr. 29 05 77 53 /
    P-nummer 1005162959

    This page is printed from https://www.itu.dk/404