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Research Centre for Government IT
ITU  /  Research  / 

Research Centre for Government IT

The IT University of Copenhagen and the Danish Agency of Digitisation have established a Research Centre for Government IT. The purpose of the centre is to contribute to research-based knowledge and competence development regarding government IT projects, including operation and maintenance of IT systems.

The research centre was established on January 1, 2018, as part of the realization of the government's strategy "Et solidt it-fundament - Strategi for it-styring i staten" (in Danish) and referring to the Government IT Council's work to build academic knowledge about management of government IT and review management of IT projects and IT operation. 

Read more about the centre in this press release (in Danish) or contact the Head of the Research Center for Government IT, Jens Schmidt, jesc@itu.dk or mobile: +45 4081 4775.

 

Press releases


Bent Flyvbjerg joins ITU as Villum Kann Rasmussen professor. 
Read more.

Oxford University's Bent Flyvbjerg and ITU establish IT programme management research collaboration. 
Read more.

Bent Flyvbjerg to be awarded ITU’s first honorary doctorate. 
Read more. 

 

Employees

Jens Schmidt, Head of Research Center

Christian Østergaard Madsen, Associate Professor

Rolf-Helge Pfeiffer, Associate Professor  

Willem Pieterson, Guest Researcher

 

Former employees

Adam Alami, Assistant Professor, Aalborg University

Mille Kjærsgaard Hansen, PhD

Ninna Gandrup, Education Development

 

Events


Privacy is Power 
Research Center for Government IT and Danish ICT and Electronics Federation invite you to participate in this webinar, where Carissa Véliz, Associate Professor at Oxford University, will discuss her new book Privacy is Power with Denmark’s Tech Ambassador Anne Marie Engtoft Larsen. Professor Mikkel Flyverbom, CBS, will facilitate the discussion. Read more about the event here.

Why are IT projects so difficult? Perspectives from the international front line
Research Center for Government IT, Confederation of Danish Industry and the Attorney General invite everyone with an interest in IT projects to an event with a researcher from the absolute world elite in project management. The event will take place at Dansk Industri on March 28, 2021. Bent Flyvbjerg is BT professor and head of the world's first mega project management education at the Saïd Business School at the University of Oxford, England. Bent Flyvbjerg leads a groundbreaking research effort at the University of Oxford, which has developed the world’s largest research-based database of IT project performance. The purpose of the research effort and the database is to develop and test basic theories of deep risks in IT investments, which will explain, among other things, why so many IT projects explode. And especially: what you can do to avoid more IT scandals.

Challenges of Digitalisation: understanding the users
Sara Hofmann and Willem Pieterson will together with Christian Østergaard Madsen give insight to the results of a case study. First a method for generating data about users was developed. Subsequently an in-depth analysis of the comprehensive dataset from this study was conducted. The event takes place on the 23rd of January 2020. Read more about the event here (in Danish).

Surveillance Capitalism or Digital Responsibility
Professor emerita Shoshana Zuboff was invited to give a presentation of her critical analysis of the digital development of our time. She presented her impressive analysis of surveillance capitalism, and presented new concepts that will help us grasp the reality and outlook for the digitalized society, and for digital responsibility. Click here to read the original description of the event. To watch recordings of the speakers click here.

Agile Software Development: Background, experiences and perspectives

Alistair Cockburn was invited to Denmark by Research Centre for Government IT to provide a first-hand account of the background of the agile approach to system development, the experience - the good and the bad - with the methods, and the future perspectives of agile software development. Click here for the original description of the event. To watch recordings of the speakers click here.

 

Publications


2024 

Pfeiffer, H., Aaen, J. (2024) Tools for monitoring software quality in information systems development and maintenance: five key challenges and a design proposal. International Journal of Information Systems and Project Management. 12, 1, p. 19-40 22 p.


2023 

Pfeiffer, H., Lungu, M. & Tell, P. (2023) Live Is Life: Teaching Software Engineering on Live Systems. IEEE Software. 40, 6, p. 117-125 8 p.

Schmidt, J. (2023) Mitigating risk of failure in information technology projects: Causes and mechanisms. Project Leadership and Society. 3, 13 p.


2022 

Heggertveit, I., Lindgren, I., Østergaard Madsen, C. & Hofmann, S. (2022) Administrative Burden in Digital Self-Service: An Empirical Study About Citizens in Need of Financial Assistance. Electronic Participation: Lecture Notes in Computer Science. Krimmer, R. (ed.). Springer, Vol. 13392. p. 173-187 15 p.

Lungu, M., Pfeiffer, H., D'Ambros, M., Lanza, M. & Findhal, J. (2022) Can Git Repository Visualization Support Educators in Assessing Group Projects? Proceedings of the 2022 Working Conference on Software Visualization (VISSOFT). IEEE

Buchkova, P., Hey Hinnerskov, J., Olsen, K. & Pfeiffer, H. (2022) DaSEA – A Dataset for Software Ecosystem Analysis. MSR '22: Proceedings of the 19th International Conference on Mining Software Repositories. IEEE, p. 388-392

Krancher, O., Østergaard Madsen, C., Alami, A. & Petersson, C. (2022) Explanations for budget and schedule overrun revisited – a configurational perspective on IT projects. Proceedings / International Conference on Information Systems (ICIS). 17 p.

Lindgren, I., Østergaard Madsen, C., Höglund Rydén, H. & Heggertveit, I. (2022) Exploring Citizens’ Channel Behavior in Benefit Application: Empirical Examples from Norwegian Welfare Services. ICEGOV '22: Proceedings of the 15th International Conference on Theory and Practice of Electronic Governance. Association for Computing Machinery, p. 416-423

Alami, A., Østergaard Madsen, C. & Krancher, O. (2022) Government IT Projects: Current Evidence of Cost and Schedule Overrun and Their Antecedents. Advances in Information Systems Development: Lecture Notes in Information Systems and Organisation. Springer, Vol. 55. p. 109-125

Schmidt, J. (2022) IT project failure, termination, and the marginal cost trap. Journal of Modern Project Management. 10, 30, p. 255-275 21 p., 1019255/JMPM03020.

Pieterson, W., Østergaard Madsen, C. & Ebbers, W. (2022) Omni-Channel Overtures: Defining the Concept and Its Applicability in Public Sector Channel Management. International Conference on Electronic Government: Lecture Notes in Computer Science. Springer Nature, Vol. 13391. p. 60 72 p.

Pfeiffer, H. (2022) Searching for Technical Debt – An Empirical, Exploratory, and Descriptive Case Study. 29th IEEE International Conference on Software Analysis, Evolution and Reengineering (SANER). 5 p.

Alami, A., Østergaard Madsen, C. & Krancher, O. (2022) Spotlight on the Positives: How Do Information Technology Projects Achieve Cost Underruns? Proceedings of the 55th Hawaii International Conference on System Sciences. p. 7496-7505 10 p.

Nielsen, M. E. & Østergaard Madsen, C. (2022) Stakeholder influence on technical debt management in the public sector: An embedded case study. Government Information Quarterly. 12 p.

Lindgren, I. & Østergaard Madsen, C. (2022) Understanding Citizen Actions in Public Encounters: Towards a Multi-Channel Process Model. The 23rd Annual International Conference On Digital Government Research. p. 364-371 8 p.


2021 

Hofmann, S., Østergaard Madsen, C., Lindgren, I. & Verne, G. (2021) A citizen-centered analysis of what public services are suitable for digital communication channels. Proceedings of Ongoing Research, Practitioners, Posters, Workshops, and Projects at EGOV-CeDEM-ePart 2021. Springer, 8 p.

Pfeiffer, H. (2021) Automatically Assessing Complexity of Contributions to Git Repositories. International Conference on the Quality of Information and Communications Technology. Springer, Cham, 14 p.

Alami, A., Østergaard Madsen, C. & Krancher, O. (2021) Better than you think? Exploring cost and schedule overruns in government IT projects. The 29th International Conference on Information Systems Development (ISD2021). Association for Information Systems

Pfeiffer, H. (2021) Identifying Critical Projects via PageRank and Truck Factor. IEEE/ACM 18th International Conference on Mining Software Repositories (MSR). IEEE, p. 41-45 5 p.

Nielsen, M. E. & Skaarup, S. (2021) IT Portfolio management as a framework for managing Technical Debt: Theoretical framework applied on a case study. ICEGOV 2021: Proceedings of the 14th International Conference on Theory and Practice of Electronic Governance. 12 p.

Østergaard Madsen, C., Melin, U., Hofmann, S. & Lindgren, I. (2021) Show me the money! Documenting efficiency benefits from e-government.

Nielsen, M. E. & Østergaard Madsen, C. (2021) Stakeholder mapping of a Danish Agency Portfolio Management combined with Technical Debt creation: An embedded case study.

Østergaard Madsen, C., Lindgren, I. & Melin, U. (2021) The accidental caseworker: How digital self-service influences citizens' administrative burden. Government Information Quarterly.

Pfeiffer, H. (2021) The Impact of Continuous Code Quality Assessment on Defects. IEEE International Conference on Software Maintenance and Evolution (ICSME). IEEE, 5 p.


2020 

Østergaard Madsen, C., Krancher, O. & Schmidt, J. (2020) Cost and schedule overrun in Government IT projects. An empirical analysis. 

Hofmann S., Madsen C.Ø., Distel B. (2020) Developing an Analytical Framework for Analyzing and Comparing National E-Government Strategies. Viale Pereira G. et al. (eds) Electronic Government. EGOV 2020. Lecture Notes in Computer Science, Vol. 12219. p. 15-28

Hofmann, S. , Distel, B. & Østergaard Madsen, C. (2020) Learning from the best? A comparison of Denmark's and Germany's national e-government strategies.

Nielsen, M. E., Østergaard Madsen, C. & Lungu, M. (2020) Systematic literature review: Technical debt management. 

Nielsen M.E., Madsen C.Ø. , Lungu M.F. (2020) Technical Debt Management: A Systematic Literature Review and Research Agenda for Digital Government. Viale Pereira G. et al. (eds) Electronic Government. EGOV 2020. Lecture Notes in Computer Science, Vol. 12219. p. 121-137 (LCNS International Conference on Electronic Government , Vol. 12219). 

Madsen, C.Ø., Pieterson, W., Hofmann, S. (2020) The Relationship Between Outbound and Inbound Communication in Government-to-Citizen Interaction. CEUR Workshop Proceedings 2797, p. 107-1159 p.

Skaarup S. (2020) The Role of Domain-Skills in Bureaucratic Service Encounters. Viale Pereira G. et al. (eds) Electronic Government. EGOV 2020. Lecture Notes in Computer Science, vol 12219. Springer, Cham, Vol. 12219. p. 179-19617 p.

Toll, D., Lindgren, I. Melin, U. & Østergaard Madsen, C. (2020) Values, Benefits, Considerations and Risks of AI in Government: a Study of AI Policy Documents in Sweden. eJournal of eDemocracy & Open government: JeDEM.12, 1, p. 40-6021 p.

Pfeiffer R.-H. (2020) What constitutes Software? An Empirical, Descriptive Study of Artifacts. Proceedings of the 17th Working Conference on Mining Software Repositories IEEE 


2019 

Lindgren, I., Madsen, C. Ø., Hofmann, S., & Melin, U. (2019). Close encounters of the digital kind: A research agenda for the digitalization of public services. Government Information Quarterly. https://doi.org/10.1016/j.giq.2019.03.002

Madsen, C. Ø. & Hofmann, S. (2019) Multichannel management – A Literature Review. Electronic Journal of Egovernment, 17 (1).  

Madsen, C. Ø. & Christensen, Lars Rune (2019). Integrated and seamless? Single Parents’ Experiences of Cross-Organizational Interaction. Proceedings of the 2018 IRIS conference 2018.

Toll, D., Lindgren, I. Melin, U. & Madsen, C. Ø. (2019). Artificial Intelligence in Swedish Policies: Values, benefits, considerations and risks. International conference on Electronic Government, 2019, pp. 301-310. Springer, Berlin.

Madsen, C. Ø., Hofmann, S. & Pieterson, W. (2019). Channel Choice Complications. Exploring the multiplex nature of citizens’ channel choices. International conference on Electronic Government, 2019, pp. 139-151. Springer, Berlin.

Kuhrmann, M., Nakatumba-Nabende, J., Pfeiffer, H. R., Tell, P. (2019) Walking Through the Method Zoo: Does Higher Education Really Meet Software Industry Demands? IEEE/ACM 41st International Conference on Software Engineering: Software Engineering Education and Training (ICSE-SEET).IEEE, p. 1-1111 p.

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