As an interdisciplinary field, service design deals with design of systems and processes in order to provide solid user experiences of services. It is about defining the interfaces between the user and the service provider, as well as creating an overall service strategy for an organisation. Opposite products, services are created in the moment they are used, and therefore it is difficult for a designer to get the full picture of the interaction between the user and the service provider before it is actually used.
The specialisation in Service Design focuses on theoretical, methodical and practical aspects of design of services with digital components, such as web, mobile, IoT and cloud-based platforms. This specialisation takes a macro perspective and a holistic approach to design in order to unite business needs, users and technology in creating innovative services. During the specialisation, you will develop the skills that is needed for digitizing and servicing organisations and communities. Skills within Service Design are necessary in order to manage changes in service structures, which is part of the process of introducing digital infrastructures.